DATA DELETION INSTRUCTIONS FOR AGC EVENT OS

AGC Event OS (agceventos.com), owned and operated by Agrima Growth Catalyst Pvt Ltd ("Company", "We", "Us", or "Our"), provides this Data Deletion Policy to explain how Tenants, authorized users, and End-Users can request the deletion of their data and personal information processed by our Platform and integrated Meta WhatsApp Business Platform services.

In accordance with Meta Platform Rules, the Digital Personal Data Protection (DPDP) Act 2023 of India, and global privacy standards, you have full control over your data.

1. Overview of Data Processing & Deletion

AGC Event OS processes two primary categories of data:

1. Tenant Account Data (Data Fiduciary: Company): Business credentials, user accounts, and Meta WhatsApp integration tokens.
2. End-User Messaging Data (Data Fiduciary: Tenant / Data Processor: Company): Customer phone numbers, order notification statuses, and transactional message logs.

2. How Tenants Can Delete Account Data & WhatsApp Connection

Option A: Disconnecting Meta / WhatsApp Business Integration (Immediate)

Tenants can immediately sever the WhatsApp integration and remove Meta API access tokens without deleting their main platform account:

1. Via WhatsApp Business App (Self-Service):
   • Open the WhatsApp Business App on your phone.
   • Navigate to Settings → Account → Business Platform.
   • Select AGC Event OS and tap Disconnect Account.
   • Effect: Meta revokes access tokens instantly, and our platform immediately purges your stored WABA access token and connection records.
2. Via AGC Event OS Workspace Settings:
   • Log into your workspace at agceventos.com.
   • Go to Workspace Settings → Integrations → WhatsApp.
   • Click Disconnect WhatsApp.
   • Effect: Automated messaging workflows are halted, and stored Meta system credentials are removed.

Option B: Complete Workspace Account & Data Erasure

To permanently delete your entire AGC Event OS account, tenant workspace, inventory data, and associated records:

1. Self-Service Request:
   • Log into agceventos.com.
   • Navigate to Workspace Settings → Account Management.
   • Click Request Account Deletion.
2. Email Request:
   • Send an email from your registered account email address to [email protected] with the subject line: "Data Deletion Request - [Workspace Name]".
   • State your business name and registered phone number.

3. How End-Users Can Request Data Deletion

If you are an End-User (event client, decorator, manager, or guest) receiving WhatsApp notifications or OTPs sent by a Tenant using AGC Event OS:

1. Primary Method (Contacting the Tenant):
   • Because the Tenant (rental house or event planner) is the Data Fiduciary controlling your customer relationship, you can contact the Tenant directly to request deletion of your contact records.
2. Secondary Method (Contacting Us Directly):
   • If you are unable to reach the Tenant, email us at [email protected] with:
     • Your mobile phone number (with country code).
     • The name of the rental business/tenant sending you messages.
   • We will assist in purging your phone number from message logs and inform the respective Tenant.

4. Automatic Deletion Schedules

Certain data categories are automatically deleted according to lifecycle storage rules:

5. Confirmation and Resolution Timeline

• Acknowledgment: We acknowledge all deletion requests within 24 hours of receipt.
• Execution & Resolution: Complete data purging across production databases and storage systems is completed within 7 to 15 business days.
• Confirmation Notice: A written deletion confirmation email will be sent once erasure is finalized.

6. Contact & Grievance Information

For any questions regarding data deletion or exercising privacy rights under the DPDP Act 2023:

• Company: Agrima Growth Catalyst Pvt Ltd
• Platform: AGC Event OS (agceventos.com)
• Privacy Officer:Grievance Officer & Privacy Lead
• Address: Ernakulam, Kerala, India
• Privacy Email: [email protected]
• Grievance Email: [email protected]
• Support Email: [email protected]